IT Service Management Forum New Zealand

itSMF is the only internationally recognised and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned and principally operated on a volunteer basis by its members, many of whom see this service as ‘giving back’ to the industry. Members are also exposed to opportunities that may not be available to them in their regular workplaces – such as chairing meetings, leading working groups, writing or reviewing white papers and/or presenting at seminars. In short, you can be as involved as you choose to be.

A major contributor to industry ‘best practice’ and Standards worldwide, itSMF works in partnership with a wide range of governmental and standards bodies around the world. It focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

In recent years, defined process-based service management frameworks have been the foundation upon which many organisations have improved IT Service Delivery, Governance and Risk Management. These are designed to create operational inefficiencies, improve service levels, reduce the costs of delivering IT Service and Support and to align IT services with business objectives.

Our Aim is to:

• To develop and promote industry best practice in service management
• To engender greater professionalism within service management personnel
• To provide a vehicle for helping members improve service performance
• To provide members with a relevant forum in which to exchange information and share experiences with their peers on both sides of the industry