About itSMFnz

Where does itSMF New Zealand fit in?

itSMFnz is the New Zealand chapter of an international forum headquartered in the UK. There are more than 420 members in New Zealand, including IT professionals in every industry imaginable. It is a forum in the true sense of the word, in that the knowledge comes collectively from the membership and is shared freely amongst members.

itSMF is the only internationally recognised and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned and principally operated on a volunteer basis by its members, many of whom see this service as ‘giving back’ to the industry. Members are also exposed to opportunities that may not be available to them in their regular workplaces – such as chairing meetings, leading working groups, writing or reviewing white papers and/or presenting at seminars. In short, you can be as involved as you choose to be.

A major contributor to industry ‘best practice’ and Standards worldwide, itSMF works in partnership with a wide range of governmental and standards bodies around the world. It focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

Originally formed in 2003, there are now 53 national itSMF chapters in an ever-increasing number of countries. On average, at least five new chapters are formed annually contributing to a worldwide membership in excess of 15,000.

How does itSMF New Zealand operate?

We are managed via our membership through the Board and its Branches which have been established in Auckland, Wellington, Christchurch & Dunedin. itSMF New Zealand is a registered and legal not for profit organisation that was incorporated in Auckland.

Based in Wellington, our national office staff member delivers administration support to our Executive Board, Branch Chairs and Portfolio Directors.

More information on the National Office Staff is contained in Contact Us.

What is our organisation structure?

The itSMF New Zealand is dependent on the goodwill and efforts of a voluntary Board and Branch Committee members to conduct its business. The Board of volunteers is elected at each Annual General Meeting and consists of the Executive (President, Treasurer and Secretary), three Branch chairs and three Portfolio. In addition, there is a paid administrator.

About IT Service Management

In recent years, defined process-based service management frameworks have been the foundation upon which many organisations have improved IT Service Delivery, Governance and Risk Management. These are designed to create operational efficiencies, improve service levels, reduce the costs of delivering IT Service and Support and to align IT services with business objectives.

Our Aim is to: