One simple definition of best practice is:
“An industry accepted way of doing something that works.”
Aidan Lawes, CEO itSMF UK
Best Practice is the best identified approach to a situation based upon observation from effective organisations in similar business circumstances.
A Best Practice approach means seeking out ideas and experiences from those who have undertaken similar activities in the past, determining which of these practices are relevant to a situation, testing them to see if they work, before incorporating the proven practices into your own documented processes.
Best Practice is all about not “re-inventing the wheel”, but learning from others and implementing what has been shown to work.
Best Practice techniques can be applied in all walks of life. We focus on those relating to the management of IT Services – though in reality, the principles apply anywhere.
The Best Practice approach is a systematic, professional approach to the management of IT service provision. It is based upon the combined experience of industry experts and can provide IT services with:
Best Practice also helps your customers by:
The itSMF plays a pivotal role in the development of ISO/IEC 20000 and has a continual and significant input into the development of ITIL.
BSi, itSMF and OGC have strong formal relationships with each other, covering both the development and promotion of best practice guidance and standards. Both BSi and OGC have representatives on the itSMF Board and various sub-committees; BSi-DISC and itSF have reciprocal membership arrangements; and itSMF has representatives on a number of BSI Standards committees, including the chairmanship of BRD/6, the committee responsible for the formal certification scheme.
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Find out more about becoming a member of itSMF.