Professional Qualifications

Increasingly, organisations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multi-national organisations. One such way is through professional qualifications.

Professional qualifications based on the philosophy and content of ITIL are currently offered by the Information Systems Examination Board (ISEB) - a wholly owned subsidiary of the British Computer Society - and Stichting EXIN - the Netherlands Examination Institute.

These qualifications include:

  • the Foundation Certificate - an entry-level qualification gained by taking a short multiple-choice exam, usually at the end of a 3-day course
  • Practitioners Certificates - for specific disciplines, gained through passing in-course assessments and a case-study based multiple-choice exam
  • the Managers Certificate - requiring the passing of 2 three-hour written exam papers taken after attendance on an accredited 10 day training program.