itSMFnz 2017 Annual Conference Programme
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Please note: This programme can be changed at anytime by itSMFnz.
More information on speakers and the presentations can be found on the speaker info page More information on Service Bazaars can be found on the Service Bazaar page Download the app now for Apple and Android Learn more about using the app at the conference here
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Day 1 - Monday 12th June 2017
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09:00 - 10:15 |
Service Bazaar (round 1) - Phyllis Drucker | Karen Ferris | Stuart Rance |
10:20 - 11:35 |
Service Bazaar (round 2) - Phyllis Drucker | Rob England | Stuart Rance |
11:40 - 12:55 |
Service Bazaar (round 3) - Karen Ferris | Rob England | Aprill Allen |
13:00 - 13:30 |
Lunch (Exhibition Hall) |
13:30 - 13:45 |
Conference Welcome & Mihi Whakatau |
13:45 - 14:30 |
KN1 - Rob England - The Impact Of DevOps On ITSM |
14:30 - 15:15 |
KN2 - Jayne Groll - Keep CALM and Carry On: Is DevOps the SuperFramework of IT ? |
15:15 - 15:45 |
Afternoon tea (Exhibition Hall) |
15:45 - 16:30 |
KN3 - Stuart Rance - DevOps, ITIL and the 3 ways |
16:30 - 17:15 |
KN4 - Andy Keiller - Nurture the Culture |
17:15 - 19:00 |
Welcome Reception (Exhibition Hall) |
Day 2 - Tuesday 13th June 2017
08:30 - 08:45 |
Conference Welcome |
Conference Welcome |
08:45 - 09:30 |
KN5 - Ron Pher (ManageEngine / Soft Solutions) How Analytics improve IT service delivery performance and efficiency with better insight into your ITSM data. |
KN5 - Ron Pher (ManageEngine / Soft Solutions) How Analytics improve IT service delivery performance and efficiency with better insight into your ITSM data. |
09:30 - 10:00 |
S1/1 - Rebecca Wilson & Setu Lepaio - Creating a Service Lead culture- what does that even mean? |
S1/2 - Dave O'Reardon - Customer Feedback - The Superfood For IT Teams |
10:00 - 10:30 |
S2/1 - Linda McCarthy - Are You A Penguin Pretending To Be A Giraffe? |
S2/2 - Scott Brown - ‘IT Mashup’ – DevOps, ITIL, Agile, Waterfall, Prince2 and WASP |
10:30 - 10:55 |
Morning Tea |
Morning Tea |
10:55- 11:25 |
S3/1 -Stuart Rance - ITIL Practitioner - The Latest Evolution in the ITIL Best Practice Framework |
S3/2 - Charles Bonfante - SIAM - Battlescars Revealed! |
11:30 - 12:00 |
S4/1 - Aprill Allen - Knowledge Management: the neglected linchpin. |
S4/2 - Robert Lilley - Continuous Integration In An Integrated World |
12:05 - 12:35 |
S5/1 Tristan Boot - Customer Relationship Management, Supplier Management and now Business Relationship Management. How many people do you want me to talk to? |
S5/2 - Lou Hunnebeck - This Way In - Creating An IT Portal |
12:35 - 13:20 |
Lunch |
Lunch |
13:20 - 14:05 |
KN6 - Wayne Fox (PACT Group) - Improving IT Service Delivery |
KN6 - Wayne Fox (PACT Group) - Improving IT Service Delivery |
14:10 - 14:40 |
S7/1 - Phyllis Drucker - An Agile Approach to the Service Request Catalogue |
S7/2 - Sanjeev NC - Simple Steps To A Better Service Desk Experience |
14:45 - 15:15 |
S8/1 - Dave Hayes - Infrastructure as Code and why it matters to you |
S8/2 - Jayne Groll - How to Make ITSM Your New DevOps’ Best Friend |
15:15 - 15:40 |
Afternoon Tea |
Afternoon Tea |
15:40 - 16:10 |
S9/1 - Zlatko Horvat - SM4Humans (Let's Not Forget That It's About People) |
S9/2 - Beth Coleman - KCS - Best Practice In Knowledge Management |
16:15 - 16:45 |
S10/1 - Simon Roller & Scott McCallum - Keep Calm and Transform (Managing ITIL, SFIA and COBIT to transform using SIAM) |
S10/2 - Philip Whitmore - Where's The S - A Focus On Security In A DevOps And Agile World |
16:50 - 19:00 |
Time To Freshen Up |
Time To Freshen Up |
19:00 - Late |
Conference Gala |
Conference Gala |
Day 3 - Wednesday 14th June 2017
08:45 - 09:00 |
Conference Welcome |
09:00 - 09:45 |
KN8 - Career paths - what routes can you take? |
09:45 - 10:30 |
KN9 - Panel - Women In IT |
10:30 - 11:00 |
Morning Tea |
11:00 - 11:45 |
KN10 - Panel - Is DevOps something new? |
11:45 - 12:30 |
KN11 - Jayne Groll - What is Agile Service Management? |
12:30 - 13:30 |
Lunch |
13:30 - 14:15 |
KN12 - Phyllis Drucker - Journey to the Modern Enterprise |
14:15 - 15:00 |
KN13 - Owen McCall - Value Led Innovation - improving your chances of success |
15:00 - 16:30 |
Departure Lounge - Closing of the Conference, Sponsor and itSMFnz prize giving |
