Service Bazaar
itSMFnz is proud to introduce a new concept to their annual conference, a Service Bazaar.
Service Bazaar facilitators and subjects:
Stuart Rance - Change management in an age of Digital Transformation
IT change management has to evolve from weekly CAB meetings to something fit for purpose in the 21st Century. This session will discuss what a 21st century IT change management process would look like, and how you might be able to get there. Come along with stories about how your process currently works and we’ll help you think through “what to change”, “what to change to” and “how to make the change happen”
Lou Hunnebeck - Is Change changing?
The speed of organizational change is increasing, but does it matter if the people are the same? Observation, tactics, strategies - let's discuss.
Rob England - The evolutionary stages of DevOps in an organization
As organisations transform with DevOps, they grow through stages. Rob has a four-stage model that is typical of that evolution, which guides us in what is possible and how at each level.
Phyllis Drucker - Service Delivery in the Modern Enterprise
The future for service delivery is evolving from the IT service request catalog into an enterprise service portal for requests, access to providers and knowledge. This session will discuss how to create and move from the simple IT catalog to the enterprise vision, so bring your questions, challenges and design nightmares and jump into the Service Portal of the future!
April Allen - Exploring the Johari Window and its relationship to knowledge management
How can a cognitive psychology tool help us take a holistic approach to knowledge management? Explore the range of KM practices and how they can help us work with our known knowns, our unknown unknowns, and everything in between.
Service Bazaar facilitators and subjects:
Stuart Rance - Change management in an age of Digital Transformation
IT change management has to evolve from weekly CAB meetings to something fit for purpose in the 21st Century. This session will discuss what a 21st century IT change management process would look like, and how you might be able to get there. Come along with stories about how your process currently works and we’ll help you think through “what to change”, “what to change to” and “how to make the change happen”
Lou Hunnebeck - Is Change changing?
The speed of organizational change is increasing, but does it matter if the people are the same? Observation, tactics, strategies - let's discuss.
Rob England - The evolutionary stages of DevOps in an organization
As organisations transform with DevOps, they grow through stages. Rob has a four-stage model that is typical of that evolution, which guides us in what is possible and how at each level.
Phyllis Drucker - Service Delivery in the Modern Enterprise
The future for service delivery is evolving from the IT service request catalog into an enterprise service portal for requests, access to providers and knowledge. This session will discuss how to create and move from the simple IT catalog to the enterprise vision, so bring your questions, challenges and design nightmares and jump into the Service Portal of the future!
April Allen - Exploring the Johari Window and its relationship to knowledge management
How can a cognitive psychology tool help us take a holistic approach to knowledge management? Explore the range of KM practices and how they can help us work with our known knowns, our unknown unknowns, and everything in between.
The Service Bazaar comes from an idea that started in Copenhagen in 2014, when CFN-People (Now BlueHat) celebrated their 10th anniversary and wanted to share knowledge with their customers, partners and friends. Christian F. Nissen, who spoke at the itSMFnz15 conference, said that he was “searching for something different, something the delegates would remember”.
itSMF Norway did a Service Bazaar in 2015, and the response was extremely positive.
Practice what you learn
When a delegate participates in a Service Bazaar, the main goal is to practice what you learn and move beyond the standard PowerPoint presentations. The bazaar focuses on a few different topics, that we all can relate to in our unique way. The invited facilitators chosen to lead the discussions about these topics are highly knowledgeable about their subjects, but this is a two-way street. As a participant – engage, ask, share your thoughts, share your successes, share your failures.
The session starts with a short intro, setting the scene, and then the facilitator guides the discussion and pursues your thoughts, so that you all can learn from each other. Not one session is like the other.
There are a few simple principles that need to be followed to set the scene.
Unpredictable Sessions
Back in 2014 Christian chose the name Service Bazaar and not “Service Shop” to make the delegates understand that this is not something that has a script, but something that evolves in every session. The goal is that each session is organic, and even if you participate in the same session twice, the takeaways will be different.
A new experience for the facilitators
The facilitators were head over heels after the Service Bazaar in 2014 and the one in Oslo in 2015. They are highly knowledgeable, and can pursue their topic in every direction. Many of them stated that they learnt a lot themselves too, and that the collective learning from the different sessions was something special.
itSMF Norway did a Service Bazaar in 2015, and the response was extremely positive.
Practice what you learn
When a delegate participates in a Service Bazaar, the main goal is to practice what you learn and move beyond the standard PowerPoint presentations. The bazaar focuses on a few different topics, that we all can relate to in our unique way. The invited facilitators chosen to lead the discussions about these topics are highly knowledgeable about their subjects, but this is a two-way street. As a participant – engage, ask, share your thoughts, share your successes, share your failures.
The session starts with a short intro, setting the scene, and then the facilitator guides the discussion and pursues your thoughts, so that you all can learn from each other. Not one session is like the other.
There are a few simple principles that need to be followed to set the scene.
- Longer sessions – 75 minutes
- One topic – the whole session will concentrate on the same topic
- No PowerPoint – listen, think, do, learn
- Repetitive Sessions – make your own day, no one will have the same experience as you
Unpredictable Sessions
Back in 2014 Christian chose the name Service Bazaar and not “Service Shop” to make the delegates understand that this is not something that has a script, but something that evolves in every session. The goal is that each session is organic, and even if you participate in the same session twice, the takeaways will be different.
A new experience for the facilitators
The facilitators were head over heels after the Service Bazaar in 2014 and the one in Oslo in 2015. They are highly knowledgeable, and can pursue their topic in every direction. Many of them stated that they learnt a lot themselves too, and that the collective learning from the different sessions was something special.
