itSMFnz Board Members
Executive
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Clive Keylard
President President@itsmf.org.nz Clive is passionate about Service Management and the benefits it can bring to individuals and organisations. He has been a member of itSMFnz since 2008 and became President in 2016 after six years as the Treasurer and 1 year as Director Membership/Marketing. As itSMFnz President he leads a dedicated band of volunteers to provide services and value to members throughout the country. He has extensive experience in customer service roles and a commitment to customer service excellence. His background and experience gives him an insight into the demands and needs of customers and the responses (successful and otherwise) of service providers to these needs. He currently works at the University of Canterbury as an Application Support Team Leader supporting service delivery of key applications for both staff and students. Clive likes spending time with this family. |
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Amy Wilson
Treasurer Treasuter@itsmf.org.nzorg.nz Amy has been involved in the Service Management industry since 2010, and became the itSMFnz Southern Branch Chair in late 2011. Coming from IT and Customer Services backgrounds, she is dedicated to understanding the needs of customers and delivering good service. Currently Amy is the Service Delivery Consultant at the University of Canterbury, with a focus on Change & Release Management. |
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Kirstie Magowan
Secretary Secretary@itsmf.org.nz Kirstie Magowan is an IT Service Management specialist, working in the industry since 2000. She has worked in a consultancy role with organisations in NZ, Australia and the UK to help them improve their Service Management outcomes. Currently, Kirstie is working as a contract programme manager at the Bay of Plenty Regional Council on a diverse range of projects aimed at improving business processes at the council. Prior to 2000 Kirstie was a journalist, working in daily newspapers, radio and magazines. |
Directors
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James Gander
Marketing & Events Director Marketing@itsmf.org.nz James has been working in IT for over 20 years, doing everything from help desk, desk side support, server and network admin and IT management, but always with a service management view. Escaping from the UK in 2008, James initially worked as IT Operations Manager at SKY TV and then as a Service Management consultant since 2010 working across the Waikato, Auckland and Northland regions. An interest in all Service Management related frameworks has led James to now try and get his head around SIAM, to see what the fuss is all about. Being self-employed leaves little free time, but when it’s available, James loves to get down the beach or to go skiing in the South Island with his wife and two daughters. Good wine and beer never go amiss either. |
