itSMFnz Board Members
Executive
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Clive Keylard
Chair Chair@itsmf.org.nz Clive is passionate about Service Management and the benefits it can bring to individuals and organisations. He has been a member of itSMFnz since 2008 and became President in 2016 after a number of roles as Treasurer, Director Membership/Marketing and Events Director. As itSMFnz Chair he leads a dedicated band of volunteers to provide services and value to members throughout the country. He has extensive experience in customer service roles and a commitment to customer service excellence. His background and experience gives him an insight into the demands and needs of customers and the responses (successful and otherwise) of service providers to these needs. He currently works at the University of Canterbury as an Integration Services Manager supporting service delivery of key applications for both staff and students. Clive likes spending time with family and friends. |
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Amy Wilson
Treasurer Treasurer@itsmf.org.nz Amy has been involved in the Service Management industry since 2010, and became the itSMFnz Southern Branch Chair in late 2011. Coming from IT and Customer Services backgrounds, she is dedicated to understanding the needs of customers and delivering good service. Currently Amy is the Service Delivery Consultant at the University of Canterbury, with a focus on Change & Release Management. |
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James Gander
Secretary Secretary@itsmf.org.nz James has been working in IT for over 20 years, doing everything from help desk, desk side support, server and network admin and IT management, but always with a service management view. Escaping from the UK in 2008, James initially worked as IT Operations Manager at SKY TV and then as a Service Management consultant since 2010 working across the New Zealand. With a focus on IT Operations, James loves to mix ITSM and DevOps to help teams and people deliver greater value. Being self-employed leaves little free time, but when it’s available, James loves to get down the beach or to go skiing in the South Island with his wife and two daughters. Good wine and beer never go amiss either. |