The recipe for great IT services has always been a combination of people, processes, and technology. With the increased focus on the customer experience and employee engagement, having the right staff is more important than ever. So how do you find and retain the best employees for a service culture? And how do you help them excel? In this session, learn about the leadership style, core values, hiring strategies, and team enablement practices that have led Topdesk to a 4.9 rating on Glassdoor and a 96% retention rate.
Marian den Ouden, TOPdesk
Marian den Ouden is the General Manager of TOPdesk Australia and is based in Melbourne. She works with her team to help companies improve their service delivery through the implementation of TOPdesk and service management consultancy services. In her daily work she focuses on the culture of her company and how this can benefit employees in all kind of roles. She believes that with the right culture, the team can achieve service excellence and be an example for TOPdesk’s customers.