the itSMFnz Virtual Conference Series
​including Sponsor Sessions

itSMFnz is excited to announce the Virtual Conference Series and Sponsor Sessions. This sessions will give you exposure to the speakers who were to present at the itSMFnz Conference 2020 in Wellington that was cancelled due to the Covid19 crisis.

The format for each session follows:
  • 4.00pm presentation
  • 4.30pm Q&A and discussion
  • 4.45pm: General discussion and 'how are you doing'

Please note the registration buttons for the specific sessions below.

Programme

Month

June 2020
Thursday, 11 June, 
​4.00pm - 5.00pm

Speaker

Rob England & Cherry Vu

Topic

​Unlock Management as the Key to ITSM Success 
July 2020
Thursday, 9 July, 
​4.00pm - 5.00pm
Aprill Allen
​Modernising Support Comms: Practical Ways to Work Outside the Inbox
(Virtual Conference Series)
Thursday, 23 July, 
​4.00pm - 5.00pm
August 2020
Thursday, 13 August, 
​4.00pm - 5.00pm
Thursday, 27 August, 
​4.00pm - 5.00pm
Katrina Macdermid
Karen Ferris
Marian den Ouden (TOPdesk)
From IT Service Management to Service Mindset
​(Virtual Conference Series)​
​Creating a Culture for Innovation for Service Management Relevance
​(Virtual Conference Series)
The Secret Ingredients To Building A Great Service Culture ​
(Sponsor Series) 
September 2020
Thursday, 10 September, 
​​4.00pm - 5.00pm
Thursday, 24 September, 
​​4.00pm - 5.00pm
Anthony McMahon
Good Guidance team
Successful Delivery Requires the Right Mindset 
​(Virtual Conference Series)
Good Guidance Gives Back
​(Sponsor Series)
October 2020
Thursday, 8 October, ​
​4.00pm - 5.00pm
Thursday 22 October
​4.00pm - 5.00pm
Anthony Oxley
Ivanti Presentation, Topic TBC
The importance of People in the Service Management Triangle
​(Virtual Conference Series)
November 2020
Thursday, 12 November, ​
​4.00pm - 5.00pm
Robert Bull
Going Analogue: The Art of Visual Management Boards to Support Operations
​(Virtual Conference Series)
February 2021
Thursday, 11 February, ​
​4.00pm - 5.00pm
Gemma Stainbridge
Storytelling to Create Behaviour Changes in the Workplace
​(Virtual Conference Series)
March 2021
Thursday, 11 March,
​4.00pm - 5.00pm
Thursday, 18th March
​4.00pm - 5.00pm
Duncan Troup
Freshworks Presentation, Topic TBC
Democratising Support - The Next Generation of Level 0 Service Models via the Crowd
​(Virtual Conference Series)
***Click on the presenters name or title for more information

Event Details

All sessions will be presented via Zoom.

Costs:
  • Members of itSMFnz and itSMF Australia (paid-up): Complimentary
  • Non-members of itSMFnz and itSMF Australia: NZD$20.00 per session

Please note: Eventbrite fees are additional to the registration costs.

Registration:
Register for one or all of the sessions via Eventbrite.

Cancellation/Refunds:
You may cancel your registration at any time and receive a refund, minus any EventBrite fees, up to 24 hours prior to the event.

Kindly Sponsored by